Privacy Policy

1. Who this policy covers

This Privacy Policy explains how Ks Sportswear ("we", "us", "our") handles information in connection with this website and with orders placed via WhatsApp, phone or in person. It applies to visitors and customers in Botswana and elsewhere.

2. Information we collect

The website itself has no login, account system, or database, and does not collect analytics about your visit. The order form on this site runs entirely in your browser: it assembles the details you type into a message and opens WhatsApp for you to send — the website never transmits or stores that message.

The information we actually receive is whatever you choose to send us, typically:

3. How we use this information

• To prepare a quote and, where relevant, a design mock-up for your order.
• To produce, pack and arrange collection or delivery of your order.
• To communicate with you about your order's progress, and to answer questions.
• To keep basic records for accounting and warranty purposes.

We do not sell your information, and we do not use it for advertising or share it with marketing companies.

4. WhatsApp and other services

When you contact us on WhatsApp, that conversation is handled by WhatsApp/Meta under their own privacy policy and terms, not ours — we don't control how WhatsApp stores or secures messages on their systems. We recommend reviewing WhatsApp's privacy policy if you have questions about that platform.

This website loads fonts from Google Fonts' servers so pages display correctly; as with most websites that use hosted fonts, this may mean your device's IP address is visible to Google when the page loads. We do not use advertising trackers or analytics cookies on this site.

5. Cookies

This website does not set cookies or use tracking scripts. Your browser may store the page temporarily for performance (standard caching), but we don't use this to identify or track visitors.

6. How long we keep information

We keep order-related information (such as WhatsApp conversations, quotes, and artwork files) for as long as reasonably needed to fulfil your order, handle any warranty issue, and meet our accounting obligations, after which it may be deleted. You can ask us to delete earlier conversation history or files at any time, subject to any legal or accounting requirement to keep records.

7. Your rights

You can ask us, at any time via WhatsApp or in person, to:

• tell you what information we hold about you;
• correct information that is wrong or out of date;
• delete information we no longer need to keep; or
• stop using your information for a particular purpose.

We will respond to reasonable requests as quickly as we can.

8. Children's privacy

This website and our ordering process are intended for use by adults placing orders for themselves, their team, or their organisation. We do not knowingly collect information directly from children.

9. Security

We take reasonable care to protect the information you share with us, including artwork and order details. No method of electronic communication (including WhatsApp) is completely secure, so please avoid sending sensitive financial details other than what's needed to confirm payment for your order.

10. Governing law

This policy is intended to be consistent with Botswana's Data Protection Act, 2018, and other applicable law. If you have an unresolved concern about how we've handled your information, you may raise it with Botswana's data protection authority in addition to contacting us directly.

11. Changes to this policy

We may update this Privacy Policy as our website or business practices change. The version posted here is the one that applies.